The KARINE SULTAN Promise
AFFORDABLE (OR FREE!) & FAST SHIPPING
We process and ship orders Monday through Friday. Most nationwide orders receive complimentary FIRST CLASS shipping via the USPS and are usually fulfilled and shipped within 1-2 business days (we really do try our best to ship everything same day though!). See our full shipping policy here.
BEAUTIFUL PACKAGING
All of our jewelry ships in its signature black velvet pouch. Use it to store your jewels when you don't wear them, and to transport them in when you travel.
GIFT ORDERS: If you are purchasing our jewelry as a gift, contact us immediately after you place your order. We carry beautiful gift postcards and have the possibility of handwriting a special gift note for you as well as including a gift receipt but no invoice in your package. (We'll email it to you instead)
GET STYLE HELP
We are committed to you liking your purchase! If you need extra help, or want some suggestions as what styles to pair together (we love layering!), reach us over the chat or by calling us at 310.260.7606.
EASY RETURNS
We happily accept most unused and unworn merchandise in their original within 15 days of the ship date for a full refund or credit. EXCEPTIONS: Personalized orders and sale items. See our full return policy here.
ONE (1) YEAR WARRANTY
We stand behind the quality of our jewelry! All items purchased on our www.KarineSultanJewelry.com comes with a 1 year warranty. If your jewelry needs warranty service, please email us a picture at info@karinesultan.com and include your invoice number in the email. If you don't have your invoice number anymore, please email us your full contact information for us to locate you in our customer database. From then, allow us 48 hours to get back to you with the instructions. OUT OF WARRANTY? Don't panic! Reach out to us for repairs on your Karine Sultan jewelry for a fee at 1 (310) 260-7606. See our full warranty policy here.