Return Information
We believe luxury should feel effortless, from purchase to return. At Karine Sultan, we want every piece of jewelry to feel as exceptional as the moment it was chosen. If your selection isn’t quite right, we are pleased to offer a simple and secure return process.
Eligibility
We accept returns of full-priced jewelry that is:
- Unworn and undamaged
- Returned in its original packaging
- Initiated within 30 days of the shipping date
Refunds, exchanges, or store credit are available. Please note, we are unable to assume responsibility for packages lost in transit.
How to Return
- Returns are available only for purchases made directly through our website. For items purchased through an authorized retailer, kindly contact them for assistance.
- All returns must be accompanied by our official return form, which you can download here. Without this form, we are unable to process your request.
- For your convenience, a prepaid return label is available. A service fee of $7 will be deducted from your refund or credit.
- International return labels are not available at this time.
Refunds & Store Credit
Once your return is received, please allow up to 7 business days for processing.
Original shipping and purchase protection fees are non-refundable.
Exchanges
Should you wish to exchange your item, please indicate your preferred piece on the return form. Exchanges are typically processed within 2–5 business days of receipt.
Final Sale
All sale and clearance items are final sale and cannot be returned or exchanged.