HOW TO CARE FOR YOUR KARINE SULTAN JEWELRY:
Your Karine Sultan jewelry should be handled with care at all times!
Try to keep your jewelry away from water, lotion, perfume and other harsh chemical as much as possible. Absolutely never wear the jewelry in a pool or the ocean. Moreover, we recommend that you do not wear your jewelry while sleeping or during sporting activities.
Each Karine Sultan jewelry is sent in its own signature microsuede pouch. When not wearing the jewelry, it should be kept in its original Karine Sultan pouch, and most importantly - away from direct lights!
HOW TO HANDLE OUR ADJUSTABLE CUFFS AND RINGS:
Our jewelry is made from a flexible metal called pewter alloy. This allows us to offer adjustable cuffs and rings to fit you and your customers best.
When putting on one of our cuffs or rings for the first time, go ahead and give it a gentle squeeze to achieve your preferred tightness. From then on, refrain from opening and closing them each time as it will weaken the metal, eventually causing it to break. Instead, for the cuffs, twist them sideways and slide on and off. For the rings, simply slide on and off your fingers.
- Our cuffs are made to fit best wrist sizes ranging from 5.75" to 7.5" in circumferences.
- Our rings are made to fit best ring sizes ranging from 6 to 8.
THE KARINE SULTAN JEWELRY GUARANTEE:
KARINE SULTAN warrants all jewelry products against defects in materials and workmanship under ordinary consumer use for a period of ONE (1) YEAR from the date of original purchase from us. During the warranty period, if a defect arises in the product, we will either repair the product using new or refurbished parts, or replace the product altogether. Should the product not be available anymore, we will replace your damaged jewelry with a new product of equivalent value. The warranty does not entitle you to replacements or refunds for lost or stolen items. General wear and tear, misuse and tarnishing are not covered under the warranty
OBTAINING WARRANTY SERVICES:
If your jewelry needs warranty service, please email us a picture at firstname.lastname@example.org and include your invoice number in the email. If you don't have your invoice number anymore, please email us your full contact information for us to locate you in our customer database. From then, allow us 48 hours to get back to you with the instructions. You may also call us at 1 (310) 260 - 7606.
EXCLUSION & LIMITATIONS:
This Limited Warranty applies only to products bought on our website. This Limited Warranty does not apply to damage caused by accident, abuse, misuse, misapplication, which we will determine upon assessing your jewelry. Do not expose your Karine Sultan jewelry to harsh chemicals or environments, as they can alter the appearance of the product. These include, but are not limited to, pools, hot tubs, spas, lotions, make up, and perfume. Please refer to the cleaning and care instructions for additional information on caring for and protecting your Karine Sultan jewelry. Failure to follow these instructions may constitute abuse, misuse, or misapplication of your Karine Sultan jewelry.
OUT OF WARRANTY? Feel free to reach out to us for repairs on jewelry out of warranty for a fee.