International Shipping and Processing Time: International retail orders usually ship within 48 hours, provided that the product ordered is in stock. All orders are shipped through USPS (The United States Postal Service), unless otherwise expressed. Once we receive your order, we will calculate the shipping fees based on the provided shipping address and will contact you for payment.
Payment Method: We currently offer a secure one-step checkout with PayPal on our site for all international orders. Payment is accepted in US dollars at the time of purchase.
International Return Policy: We stand behind the quality of our merchandise. If for any reason you are not satisfied with the product you purchased, we accept returns of unworn and undamaged merchandise for store credit up to 30 days only. Please make sure items are returned in their original condition, or we will not accept them.▪ We do not issue refunds on any orders.
▪ Items purchased on sale are FINAL SALE only.
▪ All damages and shortages must be reported within 7 days of receipt of order.
▪ All returns must have an RA (return authorization) number which we will assign when you notify us of your impending return.
▪ We reserve the right to charge a 20% restocking fee on all items returned for store credit without a valid RA number.
▪ Return items must be sent prepaid. C.O.D. returns will not be accepted.
Please note – all international orders are subject to additional shipping charges based on the end country’s taxes, tariffs and duties. These fees are not associated with Karine Sultan and are to be paid by the customer upon delivery.