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RETURN POLICY

SHIPPING:

For items in stock, we ship within 24 hours. If for any reason, we are unable to fulfill the order within 48 hours, we will contact you in timely fashion.
All nationwide orders receive complimentary 2-DAY shipping via the USPS.
All international orders have a $25 USD FLAT RATE shipping fee. They also ship via the USPS.
Once an order is processed, you will receive a confirmation email with the tracking information.

RETURN:

We stand behind the quality of our merchandise. 

  • If for any reason you are not satisfied with the product you purchased, we accept returns of unworn and undamaged merchandise for store credit. Please make sure items are returned in their original condition, or we will not accept them.
  • Once we receive and upon examination of the jewelry, we will issue you a credit memo that you will be able to apply towards your next purchase.
  • We do not issue refunds on any orders. No exception.
  • Items purchased on sale are FINAL SALE only. No exception.
  • All damages and shortages must be reported within 7 days of receipt of order.
  • Return items must be sent prepaid. C.O.D. returns will not be accepted. 

Send returns to:
KARINE SULTAN
5745 Venice Boulevard
Los Angeles, California 90019
U.S.A.
 

For customer service, email info@karinesultan.com or call (310) 260-7606

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